Help Centre

Orders & Payments

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely at checkout.

Is my payment information secure?

Yes. Our store uses SSL encryption and trusted payment gateways to ensure your information is protected at all times.

Shipping & Delivery

Where do you ship to?

We currently ship to:

  • Australia
  • New Zealand
  • United Kingdom
  • United States
  • United Arab Emirates

Additional destinations may be available at checkout.

How much does shipping cost?

  • Orders under AUD $49.99: Shipping fee of AUD $7.99
  • Orders AUD $49.99 and over: Free premium shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and carrier availability. Estimated delivery times are shown at checkout.

Will I receive tracking information?

Yes. Once your order is dispatched, you will receive a tracking number via email so you can follow your delivery.

Fulfillment & Logistics

Where are your products shipped from?

Orders are fulfilled through trusted third-party logistics partners and may ship from partner warehouses depending on availability and destination.

Will my order arrive in more than one package?

In some cases, items may be shipped separately if they are fulfilled from different warehouses.

Returns & Refunds

Do you accept returns?

Yes. We offer returns in accordance with our Returns & Refunds Policy. Items must be unused and returned in original packaging.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and we will assist you promptly.

Products & Warranty

Are your lamps safe to use?

Yes. Our products are designed for everyday use and meet applicable safety standards. Always follow the usage instructions provided with your product.

Do your products come with a warranty?

Yes. All products include a manufacturer warranty as outlined on the product page or warranty policy.

Contact & Support

How can I contact DreamGlowMS?

You can reach us via our Contact Us page or by email. Our customer support team aims to respond within 24–48 business hours.

Business Information

Who operates DreamGlowMS?

DreamGlowMS is operated by DJM E-Commerce Pty Ltd (ABN 40 693 988 635), Australia.